B2B Agent Cancellation & Refund Policy

Effective Date: 01-01-2026

Company Name: Global Travel DMC
Website: www.globaltdmc.com

1. Scope
This policy applies strictly to all B2B partners, including:

Travel agents
Tour operators
Sub-agents
Corporate booking partners

All B2B bookings are governed by this policy unless otherwise agreed in writing.

2. Booking & Payment Terms
A non-refundable deposit is required to confirm all bookings
Full payment must be made before the deadline mentioned in the invoice
Failure to pay on time may result in automatic cancellation without refund

3. Strict Cancellation Policy (B2B)
All cancellations must be submitted in writing via email.

Cancellation Charges
45+ days before travel: 25% of total booking value
30–44 days before travel: 50% of total booking value
15–29 days before travel: 75% of total booking value
0–14 days before travel / No-show: 100% non-refundable
4. Non-Refundable Components

The following are strictly non-refundable under any circumstances:

Flight tickets (as per airline rules)
Visa fees
Travel insurance
Peak season / blackout date bookings
Special events, exhibitions, or fixed departures
Non-refundable hotel rates

5. Amendment Policy
All amendments are subject to availability and supplier approval
Amendment requests within 15 days of travel may be treated as cancellation
Any price difference or service charges must be paid immediately
Multiple amendments may incur additional fees

6. No-Show & Early Departure
No-shows will be charged 100% of total booking value
Unused services, early departures, or last-minute changes are non-refundable

7. Refund Processing (If Applicable)
Refunds (if any) will only be processed after receiving funds from suppliers
Processing time: 15–30 working days or more depending on suppliers
Bank charges, currency differences, and transaction fees will be deducted
No interest will be paid on delayed refunds

8. Force Majeure (Strict Clause)In case of:
Natural disasters
Pandemics
Government restrictions
Political unrest

👉 No guaranteed refunds

Refunds (if any) will strictly depend on what is recovered from suppliers.

9. Supplier & Third-Party Liability
Global Travel DMC acts as an intermediary between agents and service providers.

We are not liable for supplier cancellations, delays, or service failures
All refunds are subject to supplier terms and recovery

10. Credit Notes (Optional – Recommended for B2B)
At our sole discretion:

Refunds may be issued as credit notes instead of cash
Credit notes are:
Non-transferable
Valid for [6–12 months]
Usable for future bookings only

11. Dispute Policy
All disputes must be raised within 7 days of service completion
After this period, no claims will be entertained
Jurisdiction: [London, United Kingdom]

12. Acceptance of Policy
By confirming any booking with Global Travel DMC, the agent acknowledges and agrees to this Cancellation & Refund Policy.

13. Contact

Global Travel DMC
Email: info@globaltdmc.com
Phone: +44 7404 641048
Address: 124 City Road, London, England, ECIV 2NX